Apart from that issue, silence is also p

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Ifies that, in the last month, he was late ten times. An aspect that demands consideration is that it is important to use examples in meetings, since it makes them even more interesting because they provide a more practical vision of the issues, bringing the topics closer to the reality of people and the company. Consider using stories and examples that enhance what you are saying and improve understanding. Observation : Stories are a good way to argue because they help in the persuasion process and activate the brain. # Avoid using “but” When you say something is right, but there is one thing wrong, the other person ends up paying attention exclusively to the criticism, instead of understanding the positive consideration involved in the sentence. Therefore, if possible, use “and” to replace the “but”. For example, if you think

an idea can be improved, don't say "I liked the idea, but it needs Chinese Australia Phone Number List some adjustments ," but rather say "I liked the idea and I know we can think of strategies to increase its effectiveness." This makes the person feel more comfortable hearing criticism and seeing it positively. # Don't get defensive People tend to have a defensive position and many times do not identify that they are assuming that role, this causes innumerable and major problems in communication. This behavior does not help either the interlocutor or you. Getting out of that defensive posture helps: increase the ability to hear arguments; reach an agreement; connect with others. So the ideal is that you have an emotional stance, showing that you know what you want and are willing to listen to different arguments. #fifteen. Sometimes it's better to keep silent ADVERTISEMENT





At many moments in life, people need to know when they should stay still and that sometimes it is better not to talk, thus offering time to think about the answer and organize their thoughts. In the business world it is also like this, because an unstructured and unthought-out sentence can ruin a business. Apart from that issue, silence is also part of one of the good communication skills, therefore, practicing its use is essential to not be misunderstood. Remember not to confuse knowing how to silence at the right time with staying silent all the time. Balance these two elements and you will have better results in the communication process. # Have empathy Empa