Verify the problem and find out the cause

HumairakhatunJu

After listening, the next step is to verify information to understand the nature of the problem. This will help avoid misunderstandings and ensure the business comes up with the right solution.

For example, if a customer complains about a late delivery, check the system to sweden number data confirm when the order was processed, whether the delay was from the warehouse, the shipping company, or incorrect customer information.

Verification also helps in classifying complaints:

Error from the business side (defective product, wrong delivery, service not as committed).

Customer error (providing incorrect information, not reading return policy carefully).

Objective errors (due to shipping partners, impacts from natural disasters, epidemics).

Finding the root cause is the premise for resolving customer complaints, helping businesses avoid making similar mistakes in the future.

Step 3: Propose reasonable & quick solutions
No customer wants to wait too long to have their problem resolved. One of the most important points when handling complaints is to respond quickly and have a reasonable solution.

Based on the identified cause, come up with a satisfactory solution. If the fault is on the business side, do not hesitate to apologize and provide reasonable compensation. If the fault is on the customer's side, explain clearly but maintain a friendly attitude, avoiding blaming or arguing.